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Help Scout: Beacon Issues

Impact: minorStatus: resolvedStarted Resolved (1.3 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Beacon

Timeline of updates

  1. investigating

    We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.

  2. monitoring

    A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.

  3. monitoring

    Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

  4. resolved

    Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON