# Help Scout: Beacon Issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-14 14:59 UTC · Resolved: 2026-08-14 16:17 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: Beacon
- [Vendor status page: https://stspg.io/5d6l06rgw1r5](https://stspg.io/5d6l06rgw1r5)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-08-14 14:59 UTC: We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.
- **monitoring** 2026-08-14 15:13 UTC: A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.
- **monitoring** 2026-08-14 16:17 UTC: Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
- **resolved** 2026-08-14 16:17 UTC: Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!


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Canonical: https://rewindex.com/company/help-scout/incidents/qpd3rthxhv3q · Markdown: https://rewindex.com/company/help-scout/incidents/qpd3rthxhv3q.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/qpd3rthxhv3q · Generated 2026-10-18T12:35:28.579Z