Help Scout: Temporary Connection Issues
Timeline of updates
- resolved
Earlier today, between 1 PM and 1:37 PM EST, some users may have experienced slow page loads and no healthy upstream errors in Help Scout. Our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Help Scout, started 2025-07-09 18:07 UTC, resolved after 0 min, 1 update(s).
- Title
- Temporary Connection Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/24sglnfc3kbj
Help Scout profileRecent Help Scout incidentsAll outages on July 9, 2025Help Scout in July 2025MarkdownJSON