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CompaniesHelp ScoutMonthly reportsJuly 2025

Help Scout in July 2025: incidents, uptime and changes

5incidents posted
1labelled major or critical
99.82%free of major/critical
99.82%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 18 min, incident time 1 h 18 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 1 · No impact listed 3

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Web App Performance IssuesMajor1.3 hresolved07-29

Other incidents 4

IncidentImpactStartedDurationStatusDay
Temporary Connection IssuesNo impact listed0 minresolved07-08
Temporary Connection IssuesNo impact listed0 minresolved07-09
Temporary Connections Issues with DocsMinor0 minresolved07-11
Temporary Connections Issues with DocsNo impact listed-102 minresolved07-14

Maintenance 3

Show scheduled maintenance

Cite this

Help Scout posted 5 status incidents in July 2025 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in July 2025
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2025/07

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