Help Scout: Temporary Connection Issues
Timeline of updates
- resolved
Earlier today between 2:45 and 3:15PM EST, some Help Scout users may have experienced intermittent connection issues and 'no healthy upstream' errors across the app. Our team quickly identified and resolved this issue. Things should be working as expected again across the app! Apologies for the inconvenience today folks and thank you for your patience as we got this issue fixed up!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Help Scout, started 2025-07-08 19:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Temporary Connection Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/52dcqf596cm2
Help Scout profileRecent Help Scout incidentsAll outages on July 8, 2025Help Scout in July 2025MarkdownJSON