# Help Scout in July 2025: incidents, uptime and changes

> Help Scout in July 2025: 5 incidents on its status page (1 major or critical), 99.82% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2025/07
Last updated: 2025-08-01T00:00:00Z

- Incidents posted: 5 (major/critical: 1) · Maintenance: 3
- By vendor impact label: major 1, minor 1, none 3
- Uptime (vendor-reported): 99.82% free of major/critical incidents, 99.82% free of any incident; outage time 1 h 18 min, incident time 1 h 18 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2025](https://rewindex.com/company/help-scout/2025/06.md) · Next: [August 2025](https://rewindex.com/company/help-scout/2025/08.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Web App Performance Issues](https://rewindex.com/company/help-scout/incidents/ckj1qfjpb09j.md) | major | 2025-07-29 15:48 UTC | 2025-07-29 17:07 UTC | 1.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary Connection Issues](https://rewindex.com/company/help-scout/incidents/52dcqf596cm2.md) | none | 2025-07-08 19:00 UTC | 2025-07-08 19:00 UTC | 0 min | resolved |
| [Temporary Connection Issues](https://rewindex.com/company/help-scout/incidents/24sglnfc3kbj.md) | none | 2025-07-09 18:07 UTC | 2025-07-09 18:07 UTC | 0 min | resolved |
| [Temporary Connections Issues with Docs](https://rewindex.com/company/help-scout/incidents/j97lh0tbfz01.md) | minor | 2025-07-11 15:26 UTC | 2025-07-11 15:26 UTC | 0 min | resolved |
| [Temporary Connections Issues with Docs](https://rewindex.com/company/help-scout/incidents/xvzg1tfvq1dh.md) | none | 2025-07-14 12:12 UTC | 2025-07-14 10:30 UTC | -102 min | resolved |
| [Web App Performance Issues](https://rewindex.com/company/help-scout/incidents/ckj1qfjpb09j.md) | major | 2025-07-29 15:48 UTC | 2025-07-29 17:07 UTC | 1.3 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/hhkxtz1glxsz.md) | maintenance | 2025-07-12 12:00 UTC | 2025-07-12 13:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/bmlpw1tmm6zg.md) | maintenance | 2025-07-17 06:00 UTC | 2025-07-17 07:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/xhss8yz8rcb2.md) | maintenance | 2025-07-18 06:00 UTC | 2025-07-18 07:00 UTC | 1.0 h | resolved |

## Cite this

Help Scout posted 5 status incidents in July 2025 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2025/07
- Citation: Help Scout, “Help Scout in July 2025” (2025-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2025/07 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in July 2025 (2025-07-01)](https://rewindex.com/company/help-scout/2025/07)`


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Canonical: https://rewindex.com/company/help-scout/2025/07 · Markdown: https://rewindex.com/company/help-scout/2025/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:51:00.354Z