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CompaniesHelp ScoutIncidents

Help Scout: Temporary Connections Issues with Docs

No impact listedStatus: resolvedStarted Resolved (-102 min)1 updatestspg.io (opens in new tab)

Timeline of updates

  1. resolved

    Earlier this morning, we experienced some issues which made Docs sites and the Docs API unavailable. This would have occurred on two separate occasions (the first around 8:50am UTC and the second around 11:10am UTC) lasting around five minutes each time. Our team identified and resolved the issue, and things should be working as expected again!

    We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com

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Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2025-07-14 12:12 UTC, resolved after -102 min, 1 update(s).

Title
Temporary Connections Issues with Docs
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/xvzg1tfvq1dh

Help Scout profileRecent Help Scout incidentsAll outages on July 14, 2025Help Scout in July 2025MarkdownJSON