# Help Scout: Temporary Connections Issues with Docs

> Help Scout status incident “Temporary Connections Issues with Docs” on 2025-07-14: impact none (vendor’s label), -102 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/xvzg1tfvq1dh
Last updated: 2025-07-14T12:12:24Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-07-14 12:12 UTC · Resolved: 2025-07-14 10:30 UTC · Duration: -102 min
- Updates: 1
- [Vendor status page: https://stspg.io/l2bn46lpb5l5](https://stspg.io/l2bn46lpb5l5)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-07-14 10:30 UTC: Earlier this morning, we experienced some issues which made Docs sites and the Docs API unavailable. This would have occurred on two separate occasions (the first around 8:50am UTC and the second around 11:10am UTC) lasting around five minutes each time.  Our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2025-07-14 12:12 UTC, resolved after -102 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/xvzg1tfvq1dh
- Citation: Help Scout, “Temporary Connections Issues with Docs” (2025-07-14 12:12 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/xvzg1tfvq1dh (CC BY 4.0).
- Markdown link: `[Help Scout: Temporary Connections Issues with Docs (2025-07-14)](https://rewindex.com/company/help-scout/incidents/xvzg1tfvq1dh)`


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Canonical: https://rewindex.com/company/help-scout/incidents/xvzg1tfvq1dh · Markdown: https://rewindex.com/company/help-scout/incidents/xvzg1tfvq1dh.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/xvzg1tfvq1dh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:03:35.729Z