rewindex

CompaniesHelp ScoutIncidents

Help Scout: Delays to Conversation Updates

MinorStatus: resolvedStarted Resolved (38 min)2 updatesstspg.io (opens in new tab)

Affected components: Mailbox counts, folders, reports, search resultsEmail Processing

Timeline of updates

  1. investigating

    We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.

  2. resolved

    This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-09-15 17:24 UTC, resolved after 38 min, 2 update(s).

Title
Delays to Conversation Updates
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/njtflxrtz7mt

Help Scout profileRecent Help Scout incidentsAll outages on September 15, 2025Help Scout in September 2025MarkdownJSON