# Help Scout: Delays to Conversation Updates

> Help Scout status incident “Delays to Conversation Updates” on 2025-09-15: impact minor (vendor’s label), 38 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/njtflxrtz7mt
Last updated: 2025-09-15T18:02:17Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-15 17:24 UTC · Resolved: 2025-09-15 18:02 UTC · Duration: 38 min
- Updates: 2 · Affected components: Mailbox counts, folders, reports, search results, Email Processing
- [Vendor status page: https://stspg.io/hqnkc5n6sys5](https://stspg.io/hqnkc5n6sys5)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2025-09-15 17:24 UTC: We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.
- **resolved** 2025-09-15 18:02 UTC: This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-09-15 17:24 UTC, resolved after 38 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/njtflxrtz7mt
- Citation: Help Scout, “Delays to Conversation Updates” (2025-09-15 17:24 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/njtflxrtz7mt (CC BY 4.0).
- Markdown link: `[Help Scout: Delays to Conversation Updates (2025-09-15)](https://rewindex.com/company/help-scout/incidents/njtflxrtz7mt)`


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Canonical: https://rewindex.com/company/help-scout/incidents/njtflxrtz7mt · Markdown: https://rewindex.com/company/help-scout/incidents/njtflxrtz7mt.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/njtflxrtz7mt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:09:16.151Z