Help Scout: Search and Folder Issues
Timeline of updates
- resolved
All Help Scout services are now stable, so we are closing this issue. Today's problems were caused by a disruption at a third-party service provider, leading to service degradation across the Help Scout platform. We will continue to monitor the situation, but if you experience any further issues, please contact us at help@helpscout.com.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2024-06-12 10:13 UTC, resolved after 1.0 h, 1 update(s).
- Title
- Search and Folder Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/3wj3jg9v5kk3
Help Scout profileRecent Help Scout incidentsAll outages on June 12, 2024Help Scout in June 2024MarkdownJSON