CompaniesHelp ScoutMonthly reportsJune 2024
Help Scout in June 2024: incidents, uptime and changes
5incidents posted
3labelled major or critical
99.10%free of major/critical
98.85%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 6 h 26 min, incident time 8 h 13 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 3 · Minor 2
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Degraded App Performance (Slowness & Lagging) | Major | 1.7 h | resolved | 06-03 | |
| Email Delays | Major | 3.9 h | resolved | 06-24 | |
| Mobile App Issues | Major | 50 min | resolved | 06-26 |
Other incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| AI Drafts: Issues generating drafts | Minor | 47 min | resolved | 06-03 | |
| Search and Folder Issues | Minor | 1.0 h | resolved | 06-12 |
Cite this
Help Scout posted 5 status incidents in June 2024 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in June 2024
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2024/06