# Help Scout in June 2024: incidents, uptime and changes

> Help Scout in June 2024: 5 incidents on its status page (3 major or critical), 99.10% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2024/06
Last updated: 2024-07-01T00:00:00Z

- Incidents posted: 5 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 2
- Uptime (vendor-reported): 99.10% free of major/critical incidents, 98.85% free of any incident; outage time 6 h 26 min, incident time 8 h 13 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [May 2024](https://rewindex.com/company/help-scout/2024/05.md) · Next: [July 2024](https://rewindex.com/company/help-scout/2024/07.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Degraded App Performance (Slowness & Lagging)](https://rewindex.com/company/help-scout/incidents/6x26tmcy4959.md) | major | 2024-06-03 14:31 UTC | 2024-06-03 16:14 UTC | 1.7 h | resolved |
| [Email Delays](https://rewindex.com/company/help-scout/incidents/x0tn45rzv0yg.md) | major | 2024-06-24 17:20 UTC | 2024-06-24 21:13 UTC | 3.9 h | resolved |
| [Mobile App Issues](https://rewindex.com/company/help-scout/incidents/8jxwfksnbydf.md) | major | 2024-06-26 23:09 UTC | 2024-06-26 23:59 UTC | 50 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Degraded App Performance (Slowness & Lagging)](https://rewindex.com/company/help-scout/incidents/6x26tmcy4959.md) | major | 2024-06-03 14:31 UTC | 2024-06-03 16:14 UTC | 1.7 h | resolved |
| [AI Drafts: Issues generating drafts](https://rewindex.com/company/help-scout/incidents/pyjmzj6jh45s.md) | minor | 2024-06-03 22:28 UTC | 2024-06-03 23:15 UTC | 47 min | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/3wj3jg9v5kk3.md) | minor | 2024-06-12 10:13 UTC | 2024-06-12 11:13 UTC | 1.0 h | resolved |
| [Email Delays](https://rewindex.com/company/help-scout/incidents/x0tn45rzv0yg.md) | major | 2024-06-24 17:20 UTC | 2024-06-24 21:13 UTC | 3.9 h | resolved |
| [Mobile App Issues](https://rewindex.com/company/help-scout/incidents/8jxwfksnbydf.md) | major | 2024-06-26 23:09 UTC | 2024-06-26 23:59 UTC | 50 min | resolved |

## Cite this

Help Scout posted 5 status incidents in June 2024 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2024/06
- Citation: Help Scout, “Help Scout in June 2024” (2024-06-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2024/06 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in June 2024 (2024-06-01)](https://rewindex.com/company/help-scout/2024/06)`


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Canonical: https://rewindex.com/company/help-scout/2024/06 · Markdown: https://rewindex.com/company/help-scout/2024/06.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:54:06.652Z