# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2024-06-12: impact minor (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/3wj3jg9v5kk3
Last updated: 2024-06-12T11:13:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-06-12 10:13 UTC · Resolved: 2024-06-12 11:13 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/3wj3jg9v5kk3](https://status.helpscout.com/incidents/3wj3jg9v5kk3)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-06-12 11:13 UTC: All Help Scout services are now stable, so we are closing this issue. Today's problems were caused by a disruption at a third-party service provider, leading to service degradation across the Help Scout platform. We will continue to monitor the situation, but if you experience any further issues, please contact us at help@helpscout.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-06-12 10:13 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/3wj3jg9v5kk3
- Citation: Help Scout, “Search and Folder Issues” (2024-06-12 10:13 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/3wj3jg9v5kk3 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2024-06-12)](https://rewindex.com/company/help-scout/incidents/3wj3jg9v5kk3)`


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Canonical: https://rewindex.com/company/help-scout/incidents/3wj3jg9v5kk3 · Markdown: https://rewindex.com/company/help-scout/incidents/3wj3jg9v5kk3.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/3wj3jg9v5kk3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:09:03.515Z