Help Scout: Possible email delays for Microsoft 365 / Outlook users
Affected components: Email Processing
Timeline of updates
- monitoring
Microsoft is experiencing an ongoing outage affecting Outlook and Exchange Online. If your Help Scout inbox relies on Microsoft 365, (either forwarding mail into Help Scout or sending through Outlook SMTP server), you may experience delays or missing messages in incoming or outgoing email until Microsoft resolves the issue.
Inboxes that don't use Microsoft 365 aren't affected.
We're monitoring Microsoft's progress and will post an update here as things develop. - resolved
Microsoft is reporting that Microsoft 365 services have recovered and sustained service recovery has continued across most platforms. While Microsoft are continuing to monitor this issue, we're going to close up this event on our side. Thanks for your patience folks!
Changes Rewindex caught on this incident
Archive proof
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How the archive is checked, and what it cannot prove.
First version captured
In the 2026-11-13 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
cf5a4a6b14bc7f20…
Rewindex captured a newer version after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2026-11-13 08:33 UTC, resolved after 15 h, 2 update(s); edited after publishing.
- Title
- Possible email delays for Microsoft 365 / Outlook users
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/9tlmwm95svgd
Help Scout profileRecent Help Scout incidentsAll outages on November 13, 2026Help Scout in November 2026MarkdownJSON