# Help Scout: Possible email delays for Microsoft 365 / Outlook users

> Help Scout status incident “Possible email delays for Microsoft 365 / Outlook users” on 2026-11-13: impact minor (vendor’s label), 15 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/9tlmwm95svgd
Last updated: 2026-11-14T00:03:39Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-13 08:33 UTC · Resolved: 2026-11-14 00:02 UTC · Duration: 15 h
- Updates: 2 · Affected components: Email Processing
- [Vendor status page: https://status.helpscout.com/incidents/9tlmwm95svgd](https://status.helpscout.com/incidents/9tlmwm95svgd)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **monitoring** 2026-11-13 08:33 UTC: Microsoft is experiencing an ongoing outage affecting Outlook and Exchange Online. If your Help Scout inbox relies on Microsoft 365, (either forwarding mail into Help Scout or sending through Outlook SMTP server), you may experience delays or missing messages in incoming or outgoing email until Microsoft resolves the issue. Inboxes that don't use Microsoft 365 aren't affected. We're monitoring Microsoft's progress and will post an update here as things develop.
- **resolved** 2026-11-14 00:02 UTC: Microsoft is reporting that Microsoft 365 services have recovered and sustained service recovery has continued across most platforms. While Microsoft are continuing to monitor this issue, we're going to close up this event on our side. Thanks for your patience folks!

## Rewindex changes for this incident

- 2026-11-14 00:03 UTC: [Incident updated: Possible email delays for Microsoft 365 / Outlook users](https://rewindex.com/change/r4251b5d96751f0.md)

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-11-13 08:33 UTC, resolved after 15 h, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/help-scout/incidents/9tlmwm95svgd
- Citation: Help Scout, “Possible email delays for Microsoft 365 / Outlook users” (2026-11-13 08:33 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/9tlmwm95svgd (CC BY 4.0).
- Markdown link: `[Help Scout: Possible email delays for Microsoft 365 / Outlook users (2026-11-13)](https://rewindex.com/company/help-scout/incidents/9tlmwm95svgd)`


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Canonical: https://rewindex.com/company/help-scout/incidents/9tlmwm95svgd · Markdown: https://rewindex.com/company/help-scout/incidents/9tlmwm95svgd.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/9tlmwm95svgd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:38:24.673Z