rewindex

CompaniesHelp ScoutIncidents

Help Scout: Closed Folder Issues

MinorStatus: resolvedStarted Resolved (24 min)2 updatesstspg.io (opens in new tab)

Affected components: Mailbox counts, folders, reports, search results

Timeline of updates

  1. investigating

    Our team has identified an issue with the Closed Folder. Recently Closed Conversations are not being added to the Folder, starting around 8am ET. This does not impact delivery - emails are still being sent without issue. We'll post again once we have an update on this.

  2. resolved

    Our engineers have found the issue causing Closed Conversations not to display in the Closed Folder, and this has now been resolved, You should now find all of those Conversations in the Closed Folder as normal. Thanks for your patience while we worked on getting this one fixed up!

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-03-12 17:36 UTC, resolved after 24 min, 2 update(s).

Title
Closed Folder Issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/w2yv8lrfgydl

Help Scout profileRecent Help Scout incidentsAll outages on March 12, 2026Help Scout in March 2026MarkdownJSON