# Help Scout: Closed Folder Issues

> Help Scout status incident “Closed Folder Issues” on 2026-03-12: impact minor (vendor’s label), 24 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/w2yv8lrfgydl
Last updated: 2026-03-12T17:59:59Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-12 17:36 UTC · Resolved: 2026-03-12 17:59 UTC · Duration: 24 min
- Updates: 2 · Affected components: Mailbox counts, folders, reports, search results
- [Vendor status page: https://stspg.io/3knjc5c6kqmh](https://stspg.io/3knjc5c6kqmh)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-03-12 17:36 UTC: Our team has identified an issue with the Closed Folder. Recently Closed Conversations are not being added to the Folder, starting around 8am ET. This does not impact delivery - emails are still being sent without issue. We'll post again once we have an update on this.
- **resolved** 2026-03-12 17:59 UTC: Our engineers have found the issue causing Closed Conversations not to display in the Closed Folder, and this has now been resolved, You should now find all of those Conversations in the Closed Folder as normal. Thanks for your patience while we worked on getting this one fixed up!

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-03-12 17:36 UTC, resolved after 24 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/w2yv8lrfgydl
- Citation: Help Scout, “Closed Folder Issues” (2026-03-12 17:36 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/w2yv8lrfgydl (CC BY 4.0).
- Markdown link: `[Help Scout: Closed Folder Issues (2026-03-12)](https://rewindex.com/company/help-scout/incidents/w2yv8lrfgydl)`


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Canonical: https://rewindex.com/company/help-scout/incidents/w2yv8lrfgydl · Markdown: https://rewindex.com/company/help-scout/incidents/w2yv8lrfgydl.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/w2yv8lrfgydl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:01:21.256Z