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Help Scout: Folder and View Issues

Impact: minorStatus: resolvedStarted Resolved (24 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: Mailbox counts, folders, reports, search results

Timeline of updates

  1. investigating

    We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.

  2. investigating

    We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.

  3. identified

    We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.

  4. monitoring

    A Fix has been implemented, and we are monitoring results. We will update again when the issue is resolved.

  5. resolved

    We can confirm that views and folders have been operating as expected today, and that the underlying issue here has been resolved. Please get in touch with our team if you continue to experience any unusual behavior across your inbox.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON