# Help Scout: Folder and View Issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-21 16:39 UTC · Resolved: 2026-03-22 16:20 UTC · Duration: 24 h
- Updates: 5 · Affected components: Mailbox counts, folders, reports, search results
- [Vendor status page: https://stspg.io/1xr2cr47jtff](https://stspg.io/1xr2cr47jtff)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-03-21 16:39 UTC: We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.
- **investigating** 2026-03-21 17:42 UTC: We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.
- **identified** 2026-03-21 19:22 UTC: We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.
- **monitoring** 2026-03-21 21:28 UTC: A Fix has been implemented, and we are monitoring results. We will update again when the issue is resolved.
- **resolved** 2026-03-22 16:20 UTC: We can confirm that views and folders have been operating as expected today, and that the underlying issue here has been resolved. Please get in touch with our team if you continue to experience any unusual behavior across your inbox.


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Canonical: https://rewindex.com/company/help-scout/incidents/80cmdjgl347c · Markdown: https://rewindex.com/company/help-scout/incidents/80cmdjgl347c.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/80cmdjgl347c · Generated 2026-10-18T10:28:48.006Z