Companies / Help Scout / incidents

Help Scout: Docs Errors

Impact: majorStatus: resolvedStarted Resolved (6.7 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Help Scout reported a major incident affecting Docs Sites and Web App: Docs sites failed to load, with intermittent loading issues continuing after an initial recovery. The incident started at 2026-07-14 12:17 UTC and was resolved at 2026-07-14 19:00 UTC, lasting 6 h 43 min; Help Scout confirmed Docs was fully operational.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Docs SitesWeb App

Timeline of updates

  1. investigating

    We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.

  2. monitoring

    Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.

  3. identified

    Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.

  4. monitoring

    Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.

  5. resolved

    Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON