# Help Scout: Docs Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-14 12:17 UTC · Resolved: 2026-07-14 19:00 UTC · Duration: 6.7 h
- Updates: 5 · Affected components: Docs Sites, Web App
- [Vendor status page: https://stspg.io/dpvhpmwnvvl7](https://stspg.io/dpvhpmwnvvl7)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Summary

Help Scout reported a major incident affecting Docs Sites and Web App: Docs sites failed to load, with intermittent loading issues continuing after an initial recovery. The incident started at 2026-07-14 12:17 UTC and was resolved at 2026-07-14 19:00 UTC, lasting 6 h 43 min; Help Scout confirmed Docs was fully operational. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-14 12:17 UTC: We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.
- **monitoring** 2026-07-14 12:29 UTC: Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.
- **identified** 2026-07-14 14:23 UTC: Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.
- **monitoring** 2026-07-14 15:44 UTC: Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.
- **resolved** 2026-07-14 19:00 UTC: Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!

## Rewindex changes for this incident

- 2026-07-14 12:17 UTC: [Major incident: Docs Errors](https://rewindex.com/change/i66b4a2a5a6847e.md)


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Canonical: https://rewindex.com/company/help-scout/incidents/n5qh4s8bycsz · Markdown: https://rewindex.com/company/help-scout/incidents/n5qh4s8bycsz.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/n5qh4s8bycsz · Generated 2026-10-18T09:41:00.058Z