Changes / Help Scout / Docs Errors
Help Scout: Major incident: Docs Errors
Summary
Help Scout reported a major incident affecting Docs Sites and Web App: Docs sites failed to load, with intermittent loading issues continuing after an initial recovery. The incident started at 2026-07-14 12:17 UTC and was resolved at 2026-07-14 19:00 UTC, lasting 6 h 43 min; Help Scout confirmed Docs was fully operational.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Docs Errors
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After: major
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After: resolved
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After: 2026-07-14 12:17 UTC
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After: 2026-07-14 19:00 UTC
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After: Docs Sites, Web App
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After: We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.
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After: Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.
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After: Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.
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After: Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.
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After: Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Docs Errors (this change) Help Scout reported a major incident affecting Docs Sites and Web App: Docs sites failed to load, with intermittent loading issues continuing after an initial recovery. The incident started at 2026-07-14 12:17 UTC and was resolved at 2026-07-14 19:00 UTC, lasting 6 h 43 min; Help Scout confirmed Docs was fully operational. | Major incident |
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