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CompaniesHelp ScoutIncidents

Help Scout: Web App Connection Timeouts

MinorStatus: resolvedStarted Resolved (1.1 h)2 updatesstspg.io (opens in new tab)

Affected components: Web App

Timeline of updates

  1. monitoring

    The Help Scout web application is experiencing sporadic connection failures for some customers, resulting in long page load times and, in some cases, a “no healthy upstream” error. We believe we've identified the issue and have seen things recover, but will continue to monitor the issue until fully resolved.

  2. resolved

    We are no longer seeing any errors with the Help Scout web app and are confident that we've resolved the issue.

    We're sorry for any trouble this has caused, and thank you for your patience!

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-08-07 21:09 UTC, resolved after 1.1 h, 2 update(s).

Title
Web App Connection Timeouts
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/r80tq6xyyxkm

Help Scout profileRecent Help Scout incidentsAll outages on August 7, 2025Help Scout in August 2025MarkdownJSON