# Help Scout: Web App Connection Timeouts

> Help Scout status incident “Web App Connection Timeouts” on 2025-08-07: impact minor (vendor’s label), 1.1 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/r80tq6xyyxkm
Last updated: 2025-08-07T22:15:06Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-07 21:09 UTC · Resolved: 2025-08-07 22:15 UTC · Duration: 1.1 h
- Updates: 2 · Affected components: Web App
- [Vendor status page: https://stspg.io/sj864lgx9fbr](https://stspg.io/sj864lgx9fbr)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **monitoring** 2025-08-07 21:09 UTC: The Help Scout web application is experiencing sporadic connection failures for some customers, resulting in long page load times and, in some cases, a “no healthy upstream” error. We believe we've identified the issue and have seen things recover, but will continue to monitor the issue until fully resolved.
- **resolved** 2025-08-07 22:15 UTC: We are no longer seeing any errors with the Help Scout web app and are confident that we've resolved the issue. We're sorry for any trouble this has caused, and thank you for your patience!

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-08-07 21:09 UTC, resolved after 1.1 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/r80tq6xyyxkm
- Citation: Help Scout, “Web App Connection Timeouts” (2025-08-07 21:09 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/r80tq6xyyxkm (CC BY 4.0).
- Markdown link: `[Help Scout: Web App Connection Timeouts (2025-08-07)](https://rewindex.com/company/help-scout/incidents/r80tq6xyyxkm)`


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Canonical: https://rewindex.com/company/help-scout/incidents/r80tq6xyyxkm · Markdown: https://rewindex.com/company/help-scout/incidents/r80tq6xyyxkm.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/r80tq6xyyxkm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:52:33.198Z