Companies / Help Scout / incidents

Help Scout: Report Loading

Impact: minorStatus: resolvedStarted Resolved (1.2 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Web AppMailbox counts, folders, reports, search results

Timeline of updates

  1. investigating

    We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.

  2. identified

    Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.

  3. monitoring

    Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.

  4. resolved

    Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON