# Help Scout: Report Loading

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-06 16:12 UTC · Resolved: 2026-08-06 17:26 UTC · Duration: 1.2 h
- Updates: 4 · Affected components: Web App, Mailbox counts, folders, reports, search results
- [Vendor status page: https://stspg.io/dzvzd29fb64f](https://stspg.io/dzvzd29fb64f)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-08-06 16:12 UTC: We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.
- **identified** 2026-08-06 16:55 UTC: Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.
- **monitoring** 2026-08-06 17:10 UTC: Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.
- **resolved** 2026-08-06 17:26 UTC: Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!


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Canonical: https://rewindex.com/company/help-scout/incidents/3ldjkm1v5cg4 · Markdown: https://rewindex.com/company/help-scout/incidents/3ldjkm1v5cg4.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/3ldjkm1v5cg4 · Generated 2026-10-18T10:34:13.219Z