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Help Scout: Docs and AI Answers Issues

Impact: minorStatus: resolvedStarted Resolved (1.8 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Docs SitesAI AnswersAI Services - AI Answers

Timeline of updates

  1. investigating

    We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.

  2. monitoring

    Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.

  3. resolved

    Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON