# Help Scout: Docs and AI Answers Issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-06 16:53 UTC · Resolved: 2026-05-06 18:40 UTC · Duration: 1.8 h
- Updates: 3 · Affected components: Docs Sites, AI Answers, AI Services - AI Answers
- [Vendor status page: https://stspg.io/4tr3xp6z8nt7](https://stspg.io/4tr3xp6z8nt7)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-05-06 16:53 UTC: We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.
- **monitoring** 2026-05-06 17:02 UTC: Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.
- **resolved** 2026-05-06 18:40 UTC: Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!


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Canonical: https://rewindex.com/company/help-scout/incidents/yckw5n7pm0p2 · Markdown: https://rewindex.com/company/help-scout/incidents/yckw5n7pm0p2.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/yckw5n7pm0p2 · Generated 2026-10-18T11:47:22.380Z