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Help Scout: Help Desk API and Beacon Issues
Timeline of updates
- resolved
All services are stable, so we're closing this out. Today’s issues were caused by an unexpected database failover due to a connection issue with AWS, which knocked the Help Desk APIs and Beacon offline for 23 minutes. We made some configuration changes to help with reliability going forward. We're also digging in to figure out what's going on with AWS to prevent this from happening again. Sorry for the trouble today!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON