Help Scout: Docs sites are down
Timeline of updates
- resolved
We experienced an issue that caused Docs sites to be unavailable, we've since resolved the issue but if you see lingering issues or have questions, feel free to reach out via help@helpscout.com
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Help Scout, started 2024-10-25 20:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Docs sites are down
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/pdlww928k484
Help Scout profileRecent Help Scout incidentsAll outages on October 25, 2024Help Scout in October 2024MarkdownJSON