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CompaniesHelp ScoutIncidents

Help Scout: Connections Issues

MinorStatus: resolvedStarted Resolved (54 min)4 updatesstspg.io (opens in new tab)

Affected components: Docs SitesWeb AppBeacon

Timeline of updates

  1. investigating

    We're investigating reports of Help Scout not loading. We will update here when we have more information.

  2. identified

    We’ve identified the root cause and we're making progress - you may continue to see slow loading times and variable accessibility.

  3. monitoring

    Help Scout is coming back online. We'll continue to monitor for a bit longer before wrapping this up.

  4. resolved

    Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-03-02 16:06 UTC, resolved after 54 min, 4 update(s).

Title
Connections Issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/zqmfk4ghbtxm

Help Scout profileRecent Help Scout incidentsAll outages on March 2, 2026Help Scout in March 2026MarkdownJSON