# Help Scout: Connections Issues

> Help Scout status incident “Connections Issues” on 2026-03-02: impact minor (vendor’s label), 54 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/zqmfk4ghbtxm
Last updated: 2026-03-02T17:00:29Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-02 16:06 UTC · Resolved: 2026-03-02 17:00 UTC · Duration: 54 min
- Updates: 4 · Affected components: Docs Sites, Web App, Beacon
- [Vendor status page: https://stspg.io/9ddc4bdn69vw](https://stspg.io/9ddc4bdn69vw)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-03-02 16:06 UTC: We're investigating reports of Help Scout not loading. We will update here when we have more information.
- **identified** 2026-03-02 16:28 UTC: We’ve identified the root cause and we're making progress - you may continue to see slow loading times and variable accessibility.
- **monitoring** 2026-03-02 16:50 UTC: Help Scout is coming back online. We'll continue to monitor for a bit longer before wrapping this up.
- **resolved** 2026-03-02 17:00 UTC: Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-03-02 16:06 UTC, resolved after 54 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/zqmfk4ghbtxm
- Citation: Help Scout, “Connections Issues” (2026-03-02 16:06 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/zqmfk4ghbtxm (CC BY 4.0).
- Markdown link: `[Help Scout: Connections Issues (2026-03-02)](https://rewindex.com/company/help-scout/incidents/zqmfk4ghbtxm)`


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Canonical: https://rewindex.com/company/help-scout/incidents/zqmfk4ghbtxm · Markdown: https://rewindex.com/company/help-scout/incidents/zqmfk4ghbtxm.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/zqmfk4ghbtxm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:00:15.901Z