Help Scout: AI Service issues
Timeline of updates
- resolved
This incident has been resolved, and our AI Services are now back in action. Thank you again for your patience while we worked to resolve this!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2024-12-02 08:30 UTC, resolved after 1.6 h, 1 update(s).
- Title
- AI Service issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/cxfd3h48t5h5
Help Scout profileRecent Help Scout incidentsAll outages on December 2, 2024Help Scout in December 2024MarkdownJSON