# Help Scout: AI Service issues

> Help Scout status incident “AI Service issues” on 2024-12-02: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/cxfd3h48t5h5
Last updated: 2024-12-02T10:04:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-12-02 08:30 UTC · Resolved: 2024-12-02 10:04 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/cxfd3h48t5h5](https://status.helpscout.com/incidents/cxfd3h48t5h5)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-12-02 10:04 UTC: This incident has been resolved, and our AI Services are now back in action. Thank you again for your patience while we worked to resolve this!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-12-02 08:30 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/cxfd3h48t5h5
- Citation: Help Scout, “AI Service issues” (2024-12-02 08:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/cxfd3h48t5h5 (CC BY 4.0).
- Markdown link: `[Help Scout: AI Service issues (2024-12-02)](https://rewindex.com/company/help-scout/incidents/cxfd3h48t5h5)`


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Canonical: https://rewindex.com/company/help-scout/incidents/cxfd3h48t5h5 · Markdown: https://rewindex.com/company/help-scout/incidents/cxfd3h48t5h5.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/cxfd3h48t5h5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:54:47.681Z