Companies / comms
Aircall
458incidents since 2016-01-07
94major or critical
18in the last 90 days
0silently edited or deleted
Pricing
Flat + usage · from $100 per month, cheapest paid plan · 4 plan(s) Usage-basedContact sales
Extracted from the pricing page captured . All Aircall plans and prices →
Recent notable changes
| When | Change | Kind |
|---|---|---|
| Major incident: Increased Error Rate Aircall reported a major error spike causing sporadic issues across calling, login, apps and Dashboard services, limited to a subset of actions. It started at 2026-10-13 15:38 UTC and was resolved at 2026-10-13 16:19 UTC, lasting 40 min; no cause or specific fix was stated. | Major incident | |
| Major incident: Calling Issues Aircall reported a major incident preventing a subset of customers from receiving or making calls, starting at 2026-10-12 09:29 UTC and resolved at 2026-10-12 10:17 UTC (48 min). A fix was implemented by 10:05 UTC, when voice traffic appeared stable; no cause was stated. | Major incident | |
| Major incident: Issues logging in to Aircall Workspace Aircall reported a major outage affecting Workspace Desktop and Web: users could not log in or make and receive calls. It started at 2026-10-01 05:36 UTC and was resolved at 2026-10-01 07:01 UTC, lasting 1 h 25 min. Aircall said a spike in errors between 05:10 and 05:23 UTC appeared to cause the issue. | Major incident | |
| Major incident: Outbound audio degradation for some SG customers Aircall reported a major incident causing no audio on inbound or outbound calls for some Singapore customers, starting 2026-09-08 05:50 UTC and resolved at 2026-09-08 08:51 UTC; the computed duration was 3 h 0 min. Aircall attributed the issue to a partner and implemented a routing change before confirming resolution. | Major incident | |
| Major incident: French eSIM numbers unreachable French eSIM numbers were unreachable in a major Aircall outage from 2026-08-11 10:05 UTC to 2026-08-11 12:30 UTC, lasting 2 h 25 min. Aircall said the issue appeared to originate with its Carrier Partner; the partner implemented a fix, and Aircall confirmed full resolution. | Major incident | |
| Major incident: Login issues in GB and CH Aircall reported a major login outage affecting one ISP in GB and one in CH, starting 2026-07-30 08:18 UTC and marked resolved at 2026-07-30 09:52 UTC; the recorded duration was 1 h 33 min. Affected customers were advised to use an alternative network if possible and contact their ISP. | Major incident | |
| Major incident: Analytics Dashboards Not Loading Aircall reported a major incident affecting Analytics dashboards and Call History loading from 2026-06-19 10:43 UTC to 2026-06-19 19:29 UTC, lasting 8 h 46 min. Performance returned to normal following work by its third-party provider; the root cause was still being investigated before resolution. | Major incident | |
| Major incident: Workspace App - Error loading conversations Aircall reported a major outage affecting conversation loading in Aircall Workspace on Desktop and Web, starting 2026-05-19 15:48 UTC and resolved at 2026-05-19 17:15 UTC, lasting 1 h 26 min. A fix restored conversation loading by 16:35 UTC; no cause was stated. | Major incident | |
| Major incident: Aircall Analytics Performance Aircall reported a major Analytics performance degradation from 2026-04-14 15:24 UTC to 2026-04-14 15:55 UTC, lasting 31 min. Mitigation could make Analytics data unavailable for 15 minutes; Live Monitoring was unaffected. Mitigation was completed at 15:31 UTC, and Analytics was confirmed fully stable at resolution. | Major incident | |
| Major incident: Issues with Login Aircall reported a major login outage affecting both Aircall Apps and Dashboard, starting at 2026-01-19 07:48 UTC and resolved at 2026-01-19 08:39 UTC, lasting 50 min. A fix was deployed by 08:07 UTC, and performance remained stable during monitoring. | Major incident |
Full Aircall change timeline, with diffs →
Status incident history
Aircall status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2016 | 19 | 0 |
| 2017 | 26 | 0 |
| 2018 | 21 | 7 |
| 2019 | 24 | 10 |
| 2020 | 41 | 10 |
| 2021 | 68 | 14 |
| 2022 | 78 | 8 |
| 2023 | 55 | 18 |
| 2024 | 32 | 11 |
| 2025 | 52 | 6 |
| 2026 | 42 | 10 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | major | 1 |
| 2023-10 | minor | 4 |
| 2023-11 | major | 2 |
| 2023-11 | minor | 4 |
| 2023-12 | major | 2 |
| 2023-12 | minor | 2 |
| 2024-01 | minor | 2 |
| 2024-02 | major | 1 |
| 2024-02 | minor | 1 |
| 2024-02 | none | 1 |
| 2024-03 | major | 2 |
| 2024-03 | minor | 2 |
| 2024-04 | major | 1 |
| 2024-04 | minor | 1 |
| 2024-05 | minor | 2 |
| 2024-06 | major | 1 |
| 2024-06 | minor | 1 |
| 2024-07 | major | 4 |
| 2024-07 | minor | 2 |
| 2024-08 | major | 1 |
| 2024-08 | minor | 1 |
| 2024-08 | none | 1 |
| 2024-09 | major | 1 |
| 2024-10 | minor | 3 |
| 2024-12 | minor | 4 |
| 2025-01 | major | 1 |
| 2025-01 | minor | 4 |
| 2025-02 | major | 1 |
| 2025-02 | minor | 3 |
| 2025-03 | major | 1 |
| 2025-03 | minor | 4 |
| 2025-04 | minor | 4 |
| 2025-05 | minor | 6 |
| 2025-06 | minor | 6 |
| 2025-07 | minor | 1 |
| 2025-08 | minor | 4 |
| 2025-08 | none | 1 |
| 2025-09 | major | 1 |
| 2025-09 | minor | 4 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 5 |
| 2025-11 | minor | 2 |
| 2025-12 | critical | 1 |
| 2025-12 | minor | 2 |
| 2026-01 | major | 1 |
| 2026-01 | minor | 2 |
| 2026-02 | minor | 2 |
| 2026-03 | minor | 1 |
| 2026-04 | major | 1 |
| 2026-04 | minor | 1 |
| 2026-04 | none | 1 |
| 2026-05 | major | 1 |
| 2026-05 | minor | 2 |
| 2026-05 | none | 2 |
| 2026-06 | major | 1 |
| 2026-06 | minor | 2 |
| 2026-07 | major | 1 |
| 2026-07 | minor | 8 |
| 2026-08 | major | 1 |
| 2026-08 | minor | 4 |
| 2026-09 | major | 1 |
| 2026-09 | minor | 2 |
| 2026-10 | major | 3 |
| 2026-10 | minor | 5 |
Silent edits
No silent edits or deletions detected for Aircall yet. We compare every snapshot of each incident (taken every 10 minutes); 1 ordinary revisions (new updates, status changes) were seen.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | aircall.io/privacy (opens in new tab) | 1 | none yet | ||
| Pricing | aircall.io/pricing (opens in new tab) | 1 | none yet | ||
| Trust / security | aircall.io/security (opens in new tab) | 1 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 458 incidents. Full list: last 90 days · JSON · Markdown