Companies / Aircall / incidents

Aircall: Loading Issues

Affected components: Aircall Apps - Aircall Desktop App (Legacy)Aircall Apps - Aircall Workspace AppAircall Workspace (Desktop)

Timeline of updates

1. investigating2026-02-04 15:55 UTC

   We are currently investigating high latency when loading Aircall. We will be providing updates as progress is made.

2. identified2026-02-04 16:15 UTC

   We are actively implementing mitigation measures to improve system performance. We will be providing updates as progress is made.

3. monitoring2026-02-04 18:00 UTC

   We have been observing improvements in the system performance after our mitigation attempts. Customers previously experiencing loading issues should reload the Aircall App (F5 on Windows and Ctrl+R on MacOS) in order to ensure operation with the latest updates. We continue to monitor the system performance to ensure the root cause has been permanently tackled.

4. resolved2026-02-04 19:54 UTC

   System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON