Aircall: Users Stuck in Calls

Impact: minorStatus: resolvedStarted 2026-07-13 13:20 UTCResolved 2026-07-13 14:52 UTC (1.5 h)4 updatesSource: stspg.io

Affected components: Aircall Apps - Aircall Mobile App (iOS)Aircall Mobile App (iOS)Aircall Apps - Aircall Workspace (Desktop)Aircall Workspace (Desktop)Aircall Apps - Aircall Mobile App (Android)Aircall Mobile App (Android)Aircall Apps - Aircall Workspace (Web)Aircall Workspace (Web)

Timeline of updates

investigating2026-07-13 13:20 UTC
We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.
identified2026-07-13 13:32 UTC
The issue has been identified and we are working on a fix.
monitoring2026-07-13 14:26 UTC
Our teams and partners have been working on a fix and have observed recovery. We will continue to monitor the system until the resolution is confirmed.
resolved2026-07-13 14:52 UTC
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON