# Aircall: Users Stuck in Calls

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-13 13:20 UTC · Resolved: 2026-07-13 14:52 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: Aircall Apps - Aircall Mobile App (iOS), Aircall Mobile App (iOS), Aircall Apps - Aircall Workspace (Desktop), Aircall Workspace (Desktop), Aircall Apps - Aircall Mobile App (Android), Aircall Mobile App (Android), Aircall Apps - Aircall Workspace (Web), Aircall Workspace (Web)
- [Vendor status page: https://stspg.io/5y2jwmb0627w](https://stspg.io/5y2jwmb0627w)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-07-13 13:20 UTC: We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.
- **identified** 2026-07-13 13:32 UTC: The issue has been identified and we are working on a fix.
- **monitoring** 2026-07-13 14:26 UTC: Our teams and partners have been working on a fix and have observed recovery. We will continue to monitor the system until the resolution is confirmed.
- **resolved** 2026-07-13 14:52 UTC: We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.


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Canonical: https://rewindex.com/company/aircall/incidents/mgrvmks9pv8h · Markdown: https://rewindex.com/company/aircall/incidents/mgrvmks9pv8h.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/mgrvmks9pv8h · Generated 2026-10-18T09:41:09.204Z