Companies / support
Gorgias
527incidents since 2017-05-18
293major or critical
15in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Aircall V2 not creating tickets Gorgias reported a major incident: Aircall V2 was not creating tickets, affecting customers using the integration. It started at 2026-10-07 08:57 UTC and was resolved at 2026-10-08 12:27 UTC, lasting 27 h 29 min. Aircall, which manages the integration, applied a fix; Gorgias monitored traffic before confirming resolution. | Major incident | |
| Major incident: Increased latency in the ai agent Gorgias reported a major latency incident affecting AI Agent and Automate - AI Agent, slowing AI Agent responses due to high latency at external LLM providers. It started at 2026-09-30 17:21 UTC and was marked resolved at 2026-09-30 20:59 UTC, lasting 3 h 38 min; no fix was stated. | Major incident | |
| Major incident: Customer sidebar search not working Gorgias reported a major incident affecting customer sidebar search in Helpdesk - Web App and Web App. It started at 2026-09-16 12:51 UTC and was resolved at 2026-09-16 14:05 UTC, lasting 1 h 14 min; no cause or specific fix was stated. | Major incident | |
| Major incident: Issues with closing tickets Gorgias reported a major incident affecting ticket closing in Helpdesk - Web App and Web App, starting 2026-09-15 10:42 UTC and lasting 46 min until resolution at 2026-09-15 11:28 UTC. A fix was implemented at 2026-09-15 11:06 UTC; no cause was stated. | Major incident | |
| Major incident: Instagram direct message delayed ingestion Gorgias reported a major degradation delaying Instagram direct message ingestion from 2026-09-02 14:49 UTC to 2026-09-02 19:11 UTC, lasting 4 h 22 min. Messages were not lost but arrived later than usual. A fix was implemented at 18:03 UTC, and the incident was resolved. | Major incident | |
| Major incident: Voice/SMS functionality degraded due to a Twilio incident Gorgias reported a major Voice degradation starting 2026-09-01 17:05 UTC due to a Twilio incident, causing failed or delayed calls and inaccurate call test results for some customers. SMS, email, chat and helpdesk were unaffected. Resolved at 2026-09-01 18:00 UTC after 54 min, Voice functionality and call test results returned to normal. | Major incident | |
| Major incident: Cloud service provider network incident may affect a subset of Gorgias Customers Gorgias reported a major cloud service provider network incident potentially affecting a subset of customers, with Live Chat, REST API and Google Cloud Networking listed as affected components. It started at 2026-09-01 15:19 UTC and was resolved at 2026-09-01 18:59 UTC, lasting 3 h 39 min. | Major incident | |
| Major incident: Ticket, order and product search showing outdated results Gorgias reported a major incident causing ticket, order and product searches to show outdated results in the Helpdesk Web App and us-east1-c94b. It started at 2026-08-27 16:22 UTC and was resolved at 2026-08-27 17:02 UTC, with a computed duration of 39 min; a fix was implemented at 16:43 UTC. | Major incident | |
| Major incident: WhatsApp: Unexpected Ticket Activity Replayed WhatsApp webhooks reopened tickets and created duplicates; Gorgias rated impact major and reported disruption August 10, between 4:30 PM and 8:00 PM UTC. The incident record ran from 2026-08-11 14:31 UTC to 2026-08-12 10:59 UTC (20 h 27 min). Normal processing resumed; incident-generated billable tickets were removed from affected merchants' billing counts. | Major incident | |
| Major incident: CORS issues on signup Gorgias reported a major incident involving CORS issues during signup, affecting some users. It started at 2026-08-11 11:36 UTC and was resolved at 2026-08-11 13:16 UTC, with a reported duration of 1 h 39 min; no cause or specific fix was stated. | Major incident |
Full Gorgias change timeline, with diffs →
Status incident history
Gorgias status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2017 | 5 | 0 |
| 2018 | 18 | 7 |
| 2019 | 27 | 17 |
| 2020 | 44 | 26 |
| 2021 | 58 | 30 |
| 2022 | 67 | 27 |
| 2023 | 81 | 28 |
| 2024 | 62 | 36 |
| 2025 | 102 | 79 |
| 2026 | 63 | 43 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | critical | 1 |
| 2023-10 | major | 3 |
| 2023-10 | minor | 5 |
| 2023-10 | none | 6 |
| 2023-11 | major | 2 |
| 2023-11 | minor | 1 |
| 2024-01 | minor | 2 |
| 2024-02 | major | 2 |
| 2024-02 | minor | 4 |
| 2024-03 | major | 3 |
| 2024-03 | minor | 1 |
| 2024-04 | critical | 1 |
| 2024-04 | minor | 2 |
| 2024-04 | none | 2 |
| 2024-05 | major | 2 |
| 2024-05 | minor | 1 |
| 2024-05 | none | 1 |
| 2024-06 | critical | 1 |
| 2024-06 | minor | 2 |
| 2024-07 | major | 5 |
| 2024-07 | minor | 1 |
| 2024-08 | major | 3 |
| 2024-08 | minor | 2 |
| 2024-09 | critical | 1 |
| 2024-09 | major | 7 |
| 2024-09 | minor | 3 |
| 2024-10 | major | 3 |
| 2024-10 | minor | 2 |
| 2024-10 | none | 2 |
| 2024-11 | critical | 1 |
| 2024-11 | major | 2 |
| 2024-11 | minor | 1 |
| 2024-12 | critical | 1 |
| 2024-12 | major | 4 |
| 2025-01 | critical | 1 |
| 2025-01 | major | 5 |
| 2025-01 | minor | 2 |
| 2025-02 | major | 2 |
| 2025-02 | minor | 6 |
| 2025-03 | critical | 2 |
| 2025-03 | major | 5 |
| 2025-03 | minor | 2 |
| 2025-04 | major | 4 |
| 2025-05 | critical | 1 |
| 2025-05 | major | 7 |
| 2025-05 | minor | 3 |
| 2025-06 | major | 5 |
| 2025-06 | minor | 1 |
| 2025-07 | major | 7 |
| 2025-07 | none | 1 |
| 2025-08 | major | 6 |
| 2025-09 | major | 13 |
| 2025-10 | critical | 2 |
| 2025-10 | major | 5 |
| 2025-10 | minor | 2 |
| 2025-11 | major | 9 |
| 2025-11 | minor | 1 |
| 2025-11 | none | 1 |
| 2025-12 | major | 5 |
| 2025-12 | minor | 3 |
| 2025-12 | none | 1 |
| 2026-01 | critical | 1 |
| 2026-01 | minor | 1 |
| 2026-02 | major | 2 |
| 2026-03 | critical | 1 |
| 2026-03 | major | 8 |
| 2026-03 | minor | 2 |
| 2026-03 | none | 1 |
| 2026-04 | major | 7 |
| 2026-05 | major | 4 |
| 2026-05 | minor | 2 |
| 2026-05 | none | 1 |
| 2026-06 | critical | 1 |
| 2026-06 | major | 3 |
| 2026-06 | minor | 6 |
| 2026-07 | major | 6 |
| 2026-07 | minor | 2 |
| 2026-07 | none | 2 |
| 2026-08 | major | 3 |
| 2026-09 | major | 6 |
| 2026-09 | minor | 1 |
| 2026-09 | none | 1 |
| 2026-10 | major | 1 |
| 2026-10 | minor | 1 |
Silent edits
No silent edits or deletions detected for Gorgias yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Trust / security | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Pricing | gorgias.com/pricing | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / securitypartial | trust.gorgias.com | 2 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 527 incidents. Full list: last 90 days · JSON · Markdown