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Gorgias: Elevated latency in Helpdesk and Ticket Views

Impact: minorStatus: resolvedStarted Resolved (1.4 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Helpdesk Clusters - us-central1-c433us-central1-c433

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. identified

    We are continuing to work on a fix for this issue.

  3. monitoring

    A fix has been implemented and we are monitoring the results, the situation is coming back to normal progressively.

  4. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON