# Gorgias: Elevated latency in Helpdesk and Ticket Views

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-05 15:15 UTC · Resolved: 2026-10-05 16:40 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Helpdesk Clusters - us-central1-c433, us-central1-c433
- [Vendor status page: https://stspg.io/0sv7wlcwx2f0](https://stspg.io/0sv7wlcwx2f0)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **investigating** 2026-10-05 14:45 UTC: We are currently investigating this issue.
- **identified** 2026-10-05 15:12 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-10-05 15:15 UTC: A fix has been implemented and we are monitoring the results, the situation is coming back to normal progressively.
- **resolved** 2026-10-05 16:40 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/gorgias/incidents/rykmv9ylh11w · Markdown: https://rewindex.com/company/gorgias/incidents/rykmv9ylh11w.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/rykmv9ylh11w · Generated 2026-10-18T12:43:30.724Z