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Gorgias: Ticket, order and product search showing outdated results

Impact: majorStatus: resolvedStarted Resolved (40 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Gorgias reported a major incident causing ticket, order and product searches to show outdated results in the Helpdesk Web App and us-east1-c94b. It started at 2026-08-27 16:22 UTC and was resolved at 2026-08-27 17:02 UTC, with a computed duration of 39 min; a fix was implemented at 16:43 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Helpdesk - Web AppWeb AppHelpdesk Clusters - us-east1-c94bus-east1-c94b

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. identified

    We are continuing to work on a fix for this issue.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON