Changes / Gorgias / Ticket, order and product search showing outdated results
Gorgias: Major incident: Ticket, order and product search showing outdated results
Summary
Gorgias reported a major incident causing ticket, order and product searches to show outdated results in the Helpdesk Web App and us-east1-c94b. It started at 2026-08-27 16:22 UTC and was resolved at 2026-08-27 17:02 UTC, with a computed duration of 39 min; a fix was implemented at 16:43 UTC.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Ticket, order and product search showing outdated results
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After: major
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After: resolved
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After: 2026-08-27 16:22 UTC
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After: 2026-08-27 17:02 UTC
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After: Helpdesk Clusters - us-east1-c94b, Helpdesk - Web App, us-east1-c94b, Web App
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After: We are currently investigating this issue.
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After: We are continuing to work on a fix for this issue.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Ticket, order and product search showing outdated results (this change) Gorgias reported a major incident causing ticket, order and product searches to show outdated results in the Helpdesk Web App and us-east1-c94b. It started at 2026-08-27 16:22 UTC and was resolved at 2026-08-27 17:02 UTC, with a computed duration of 39 min; a fix was implemented at 16:43 UTC. | Major incident |