# Gorgias: Ticket, order and product search showing outdated results

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-27 16:22 UTC · Resolved: 2026-08-27 17:02 UTC · Duration: 40 min
- Updates: 4 · Affected components: Helpdesk - Web App, Web App, Helpdesk Clusters - us-east1-c94b, us-east1-c94b
- [Vendor status page: https://stspg.io/htdpmkmhljb3](https://stspg.io/htdpmkmhljb3)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major incident causing ticket, order and product searches to show outdated results in the Helpdesk Web App and us-east1-c94b. It started at 2026-08-27 16:22 UTC and was resolved at 2026-08-27 17:02 UTC, with a computed duration of 39 min; a fix was implemented at 16:43 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-27 16:22 UTC: We are currently investigating this issue.
- **identified** 2026-08-27 16:30 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-08-27 16:43 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-27 17:02 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-27 16:22 UTC: [Major incident: Ticket, order and product search showing outdated results](https://rewindex.com/change/i57848e88910053.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/q2x8qzh3dh4n · Markdown: https://rewindex.com/company/gorgias/incidents/q2x8qzh3dh4n.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/q2x8qzh3dh4n · Generated 2026-10-18T10:42:41.428Z