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Gorgias: europe-west1-c511 cluster experiencing partial outage

Impact: majorStatus: resolvedStarted Resolved (43 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Gorgias reported a major partial outage on the europe-west1-c511 cluster affecting Helpdesk - Mobile Apps, Helpdesk - Web App, Mobile Apps, and Web App. It started at 2026-04-09 17:18 UTC and was resolved at 2026-04-09 18:01 UTC, lasting 43 min; no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Helpdesk - Mobile AppsMobile AppsHelpdesk - Web AppWeb App

Timeline of updates

  1. monitoring

    We are continuing to work on a fix for this issue.

  2. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON