# Gorgias: europe-west1-c511 cluster experiencing partial outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-09 17:18 UTC · Resolved: 2026-04-09 18:01 UTC · Duration: 43 min
- Updates: 2 · Affected components: Helpdesk - Mobile Apps, Mobile Apps, Helpdesk - Web App, Web App
- [Vendor status page: https://stspg.io/7ykh73vgk03v](https://stspg.io/7ykh73vgk03v)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major partial outage on the europe-west1-c511 cluster affecting Helpdesk - Mobile Apps, Helpdesk - Web App, Mobile Apps, and Web App. It started at 2026-04-09 17:18 UTC and was resolved at 2026-04-09 18:01 UTC, lasting 43 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-04-09 17:18 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2026-04-09 18:01 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-09 17:18 UTC: [Major incident: europe-west1-c511 cluster experiencing partial outage](https://rewindex.com/change/i328d0c4d7415e3.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/68gr1gnknkqp · Markdown: https://rewindex.com/company/gorgias/incidents/68gr1gnknkqp.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/68gr1gnknkqp · Generated 2026-10-18T09:53:17.426Z