Changes / Gorgias / europe-west1-c511 cluster experiencing partial outage
Gorgias: Major incident: europe-west1-c511 cluster experiencing partial outage
Summary
Gorgias reported a major partial outage on the europe-west1-c511 cluster affecting Helpdesk - Mobile Apps, Helpdesk - Web App, Mobile Apps, and Web App. It started at 2026-04-09 17:18 UTC and was resolved at 2026-04-09 18:01 UTC, lasting 43 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: europe-west1-c511 cluster experiencing partial outage
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-09 17:18 UTC
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After: 2026-04-09 18:01 UTC
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After: Helpdesk - Mobile Apps, Helpdesk - Web App, Mobile Apps, Web App
Before: not present
After: We are continuing to work on a fix for this issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: europe-west1-c511 cluster experiencing partial outage (this change) Gorgias reported a major partial outage on the europe-west1-c511 cluster affecting Helpdesk - Mobile Apps, Helpdesk - Web App, Mobile Apps, and Web App. It started at 2026-04-09 17:18 UTC and was resolved at 2026-04-09 18:01 UTC, lasting 43 min; no cause or specific fix was stated. | Major incident |