Gorgias: No live updates on some Helpdesks hosted in Europe

Impact: majorStatus: resolvedStarted 2026-04-09 10:42 UTCResolved 2026-04-09 11:24 UTC (42 min)2 updatesSource: stspg.io

Summary

Some Europe-hosted Gorgias Helpdesks stopped showing live updates in the interface during a major-impact incident starting 2026-04-09 10:42 UTC and resolved at 2026-04-09 11:24 UTC, lasting 41 min. Gorgias said only UI refresh was affected and no data was lost.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

investigating2026-04-09 10:42 UTC
We are currently investigating this issue.
resolved2026-04-09 11:24 UTC
We experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh. This incident has now been resolved. We’re sorry for the inconvenience.

Rewindex changes for this incident

Major incident: No live updates on some Helpdesks hosted in Europe 2026-04-09 10:42 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON