Changes / Gorgias / No live updates on some Helpdesks hosted in Europe
Gorgias: Major incident: No live updates on some Helpdesks hosted in Europe
Summary
Some Europe-hosted Gorgias Helpdesks stopped showing live updates in the interface during a major-impact incident starting 2026-04-09 10:42 UTC and resolved at 2026-04-09 11:24 UTC, lasting 41 min. Gorgias said only UI refresh was affected and no data was lost.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: No live updates on some Helpdesks hosted in Europe
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-09 10:42 UTC
Before: not present
After: 2026-04-09 11:24 UTC
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh.
This incident has now been resolved. We’re sorry for the inconvenience.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: No live updates on some Helpdesks hosted in Europe (this change) Some Europe-hosted Gorgias Helpdesks stopped showing live updates in the interface during a major-impact incident starting 2026-04-09 10:42 UTC and resolved at 2026-04-09 11:24 UTC, lasting 41 min. Gorgias said only UI refresh was affected and no data was lost. | Major incident |